To my dearest:
Do you want a new Celine bag? Like… now? I certainly do! Celine bags are gorgeous with great quality and workmanship – well most of the time, there’s always a black sheep in the bunch right? And, let’s be honest here, the price is rising to catch up with Chanels and LVs! And fast! It’s popularity may have even rise above LV within the last half a decade. So now, before you want to splurge on an expensive piece, you want to know more about it’s customer service on repairs and warranties. Well YES! You’ve come to the right place. I was in your shoes and I made sure to talk to my Celine S.A on the topic.
What they told me was:
- Celine stores give warranty on their bags for 2 years within purchase.
- They do not do repairs due to normal wear and tear.
- They will only repair for a defective item.
- After the 2 year warranty,
even if you wanted to pay, they can not help you with it.*As of 4/28/2017, Celine will do repairs for a fee after the expiration of warranty.
That was all they told me. Looking at the list, it really doesn’t impress me for a luxury brand. I know many other luxury brands that have repair warehouses who stands by their items much more than Celine does. Heck! I went into Celine on Madison Ave with my 2 month old newly purchased Trio, and told them that the glue on the strap was cracking already, they told me it is considered normal wear and tear. They also told me that they do not have a repair house and they were awfully sorry for that. Afterwards, they proceed to hand me a card of a leather repair shop and told me to take it there to fix. I walked out disappointed with the service. However, while I do think it’s ridiculous since I usually pay the high price for designer bags mainly for their service and longevity. My love of Celine designs trumps this set back.
But that’s just me. How about you? Have you had any experiences with Celine’s customer service or tried to get an item repaired? What do you think of their policy? Would you still invest in a Celine item after you know of their policy? Write back, and let me know what you think!
When I visited Celine on Madison again, they told me as of 4/28/2017, they can do repairs on their bags after the 2 year warranty. This gives me more reassurance, as I can take it back to the original brand for repairs.
PHOTOS: CELINE ON ELLE.